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How can we help?

Everything you need to activate your Membership, manage your Protection Plan and get support when you need it.

Activation

  1. Scan the QR code on your Membership Card.
  2. Verify your Membership Code.
  3. Complete your personal information.
  4. Review your details. Confirm activation.
  5. You're protected.

Report a Protection Event

  1. Contact us: call the number on your Membership Card.
  2. Visit the Service Center. Follow our instructions and bring your device.
  3. Your device is assessed in accordance with your Protection Plan.
  4. AVEUM provides a temporary replacement while your device is being restored.
  5. We arrange the return of your restored or replacement device and collect the temporary one.

Frequently Asked Questions

How do I activate my Membership?

Scan the QR code on your Membership Card, or visit the AVEUM website and enter your Membership Code. Complete the activation form. Your Membership will be activated after verification.

I purchased a Membership but haven't activated it yet. Can I use it?

No. Protection starts only after successful activation and confirmation.

What happens after activation?

You'll receive confirmation that your Membership has been successfully activated. Your information will then be processed according to the applicable Membership and Protection procedures.

What should I do if my phone is damaged?

Contact the phone number printed on your Membership Card. Our support team will explain every next step.

Where do I take my device?

You'll be instructed which authorized Service Center to visit. Do not attempt repairs yourself.

Will I receive a temporary replacement device?

Yes. In accordance with your Protection Plan, AVEUM will arrange a temporary device while your device is being repaired or restored.

How long will repairs take?

Repair time depends on the Service Center, parts availability and the complexity of the repair. Support will keep you informed throughout the process.

What happens when my device is ready?

We'll contact you. You'll return the temporary replacement device and receive your repaired or replacement device.

Can I transfer my Membership to another phone?

No. Membership is linked to the device activated during registration unless otherwise permitted under the applicable Membership terms.

I lost my Membership Card.

Contact AVEUM Support. We'll help verify your Membership and explain the available options.

I forgot my Membership Code.

Contact AVEUM Support and we'll assist you after verifying your identity.